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About our Information & Legal Assistance Programs

Senior Information and Assistance

If you're an older person, or are caring for an older person, there are many services in Seattle and King County available if you are having trouble paying the bills. However, finding the right resource to meet your needs can be frustrating and complicated if you don't know who to call. If you need help understanding the maze of services, contact Senior Information and Assistance. Our trained, professional staff will:
  • Direct you to the appropriate agency or contact the agency on your behalf
  • Arrange home visits if you have intensive needs
  • Follow up to make sure that you have received the help you need

Senior Rights Assistance

Senior Rights Assistance (SRA) helps persons of all ages understand their legal and consumer rights and empowers them to take action! Our services and materials are completely free! Senior Rights Assistance specialists provide individualized attention and are knowledgeable about many legal and consumer rights related topics, including: powers of attorney, estate planning and consumer issues.

Solid Ground’s Housing Counseling Services

Solid Ground's Housing Counseling services include Mortgage Default Counseling, Predatory Lending Prevention, Reverse Equity Mortgage Counseling, Landlord/Tenant Counseling. All of these services include information and assistance on rights and responsibilities under local and State eviction and foreclosure statutes. Assistance negotiating with landlords and lenders for households experiencing a housing crisis. Modest financial assistance to prevent housing loss for eligible households. Financial skills counseling and workshops, including Individual Development Accounts (IDAs) recruitment and case management. Reverse equity mortgage counseling for senior homeowners.
Mortgage Counseling Client Hotline: (206) 694-6766
Landlord/Tenant Client Hotline: (206) 694-6767

Statewide Health Insurance Benefits Advisors (SHIBA)

Let SHIBA assist you with finding health insurance or health care programs that meet your needs.

Do you need help finding access to health insurance, health care programs or prescription drugs? Call the Statewide Health Insurance Benefits Advisors (SHIBA)!

SHIBA is a free, unbiased and confidential counseling service of the Washington State Office of the Insurance Commissioner (OIC). We’re a statewide network of trained volunteers who assist and advocate for consumers about Medicare, health care coverage, health insurance, and access to health care and prescription drugs. This impartial counseling resource helps consumers understand their rights and options, learn about private insurance, government programs, and many other health care-related topics.

Our volunteers answer questions, make referrals, help evaluate and compare policies, and more. We offer individual and group help statewide to people of all ages, in a variety of languages.

To speak with an advisor, call us at 206-727-6221 or 1-800-562-6900.

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Information & Assistance

Phone: (206) 448-3110
Toll Free: 1-888-435-3377
Monday-Friday, 8am-6pm
Interpreter services are available

Are you looking for answers now? Need to find a ride? Want to know what adult homes are in your area? Need resources on legal help, long term care and more? Search our Information & Assistance Database or contact us!

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